Return Policy

RETURN POLICY

Quality will be tested on the products that are ready for dispatch. On various factors, we will test the quality of the seeds to ensure customer satisfaction. We assure you that the seeds or the products that you order from us are of the best quality and serves the intended purpose. Still, in any event, if you are not satisfied with the product that you have received following are the procedures to return the product.

We expect the customer to return the product in 7 days of receiving it, also we expect it to be in the original condition & unused. As you raise the return request, we expect you to contact us within the period of the request, if not, we will not entertain any refund.

You are requested to send the product to the below mentioned address and the cost of shipping to return the product is not refundable and you bear it at your own expense. It is the customer’s choice to either replace the item or get a refund for the product.

Address to send the product: 1/508, Mangalam Road, Rayan Kovil, Avinashi, Tirupur, Tamil Nadu 641654

EXCHANGE

• We expect our customers to reach us via email at support@seedballs.in to exchange the purchased item.
• The email message should contain the information about the received product and the product that you wish to get by exchanging the received product.
• We expect our customers to send the original product to the below mentioned address at their own expense.
• Address to send the original product: 1/508, Mangalam Road, Rayan Kovil, Avinashi, Tirupur, Tamil Nadu 641654.
• We will dispatch the exchange item after inspecting the original product which should have proper price tags, packing and should be unused.

REFUND

If you choose to get a refund, inform us through email and clearly mention the product details, order number, and your bank account details.

We will initiate the refund only when the original product(s) is received at our warehouse and inspected to check if it is in original condition, there should not be any signs of damage or use.

We will process the refund for the product and shipping only if the wrong item is received at our end

A refund may take up to 20 days to proceed and additional process time may be taken from your bank

CANCELLATION

In case of order cancellation, contact us at +91 9500914545 | +919500953545 or email us at support@seedballs.in

We want you to understand that refund will be processed only when:

• Delivered incorrect item
• Any loss or damage during shipping the product
• Tampered package or in a bad condition
• The product is not as it is explained on the website or due to some conflict in pricing like-charged higher cost than the cost mentioned on the website.